Privacy Policy

Last Updated: June 28, 2025

Level 2 Solutions, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.level2.solutions (the "Website") or engage with our business consulting services related to Level 2 charger and parking solutions. By using our Website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Personal information is data that can be used to identify you, such as:

• Contact Information: Name, email address, phone number, or mailing address provided when you contact us, request a consultation, or sign up for newsletters.
• Business Information: Company name, job title, or other professional details shared during inquiries or service engagements.
• Payment Information: Billing details (e.g., credit card information or bank details) collected when you purchase services, processed securely through third-party payment processors.

b. Non-Personal Information

Non-personal information does not directly identify you and may include:

• Usage Data: Information about how you interact with our Website, such as IP address, browser type, device information, pages visited, and time spent on the Website.
• Cookies and Tracking Technologies: Data collected via cookies, web beacons, or similar technologies to enhance Website functionality and analyze usage trends.

c. Information from Third Parties

We may receive information about you from third parties, such as marketing partners, referral sources, or publicly available databases, to support our services or marketing efforts.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide consulting services, respond to inquiries, schedule consultations, and implement Level 2 charger and parking solutions.
• Communication: To send you updates, respond to your requests, or provide information about our services.
• Website Improvement: To analyze Website usage, improve functionality, and enhance user experience.
• Marketing: To send promotional materials, newsletters, or offers about our services, with your consent where required.
• Legal Compliance: To comply with applicable laws, regulations, or legal processes.
• Security: To protect the security of our Website, services, and business operations.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors (e.g., payment processors, hosting providers, or analytics services) who assist us in operating our Website or delivering services, under strict confidentiality agreements.
• Business Partners: With partners involved in joint projects or referrals, with your consent or as necessary to provide services.
• Legal Obligations: When required by law, court order, or government request, or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze Website performance, and deliver personalized content. You can manage your cookie preferences through your browser settings or by opting out via our cookie consent tool (if applicable). Types of cookies we use include:

• Essential Cookies: Necessary for Website functionality.
• Analytics Cookies: To track Website usage and performance.
• Marketing Cookies: To deliver tailored advertisements.

5. Your Choices and Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Opt-Out: Opt out of marketing communications by clicking "unsubscribe" in emails or contacting us.
• Data Portability: Request a copy of your data in a structured, commonly used format.
• Restrict Processing: Request restrictions on how we process your information.
• Do Not Sell: Opt out of the sale of your personal information (note: we do not sell personal information).

To exercise these rights, please contact us through our website www.level2.solutions.

6. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. When retention is no longer necessary, we securely delete or anonymize your information.

8. International Data Transfers

If you are located outside the United States, please note that your information may be transferred to, stored, and processed in the United States, where our servers and operations are located. We take steps to ensure that international data transfers comply with applicable privacy laws, such as GDPR, through standard contractual clauses or other mechanisms.

9. Third-Party Links

Our Website may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our Website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child has provided us with personal information, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our Website or by other means, such as email, where required. The "Last Updated" date at the top of this policy indicates when it was last revised.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us via email at support@level2.solutions or through the Contact Us form on our website www.level2.solutions